All our products are produced to order so unfortunately; we will not be able to accept returns based on change of mind, fault of the goods due to general wear and tear or use outside of what the product is intended for.
7.1 Faulty/Incorrect Product: Popic takes quality control very seriously prior to despatching your order, however we understand that sometimes things can go wrong. If you receive your product and it is not as described or not what you ordered we will happily offer a replacement, store credit or refund for the product. If you wish to lodge a complaint, please Contact Us
7.2 Return Requirements:
(a) Your claim must be made within 30 days of the order delivery date.
(b) You must contact Popic and have that contact acknowledged to lodge a return complaint prior to returning the goods.
(c) You may be asked to provide photographic evidence of the fault before a claim will be accepted.
(d) You may be asked to send the product back to us to allow for reasonable opportunity to fully inspect the product for fault. If you are asked to return the product you will receive instructions of how to post your item for return. Popic will cover the postage costs for the return of the item.
(e) If the item is deemed to not be at fault by Popic, you will be liable for shipping costs to return the product.
(f) If a refund is offered by Popic, you will be refunded the amount of the product paid for at the time including shipping. If the product was purchased with other products in a consolidated order you will not be eligible to receive a refund on original postage costs.
(g) No products may be returned to Popic without written consent.
(h) It is your responsibility to track the delivery of your returned product until received.
7.3 Processing your return claim: We aim to process returns within 5 business days of receiving them, but high-volume periods could cause delays. We apologise for any inconvenience. If you’re concerned that your return has but not processed in a timely manner, please Contact Us
7.4 Store Credit: You may be offered a store credit in place of a refund or exchange of product. The below applies to store credit;
(a) Your store credit will only be valid for use on our website popic.com.au
(b) Popic cannot transfer store credit to another person or account.
(c) Any orders that exceed the value of the store credit provided will require an additional method of payment for the remaining balance due.
(d) Store Credit will be the amount of the product paid for at the time including shipping. If the product was purchased with other products in a consolidated order you will not be eligible to receive free shipping on your store credit.
(e) Store credit is valid for 3 months after the date of issue. By using store credit, you agree to all our terms and conditions available on our website.
(g) Store credit will be provided in the amount of AUD and via a code that must be placed into the promotion code section for it to be applied.
7.5 Afterpay Returns: If you wish to return something you purchased using Afterpay, our standard returns policy applies. If the item is faulty, you will be issued either a replacement, store credit or we will process a refund to Afterpay. Please see the Afterpay buyers protection policy for further details.